Frequently Asked Questions

The Rapha Clinic Mission & Rules 
The Rapha Clinic of West Georgia is a faith-based, non-profit, charitable, free medical and dental clinic located in Temple and Bowdon, Georgia. We serve those in Carroll, Douglas, Haralson, Heard, and Paulding counties who are uninsured or underinsured and who meet low-income requirements (at or below 200% of the federal poverty level. Patients are seen by appointment only and must complete the necessary paperwork and documentation to qualify for services. Once these steps have been satisfied, an appointment will be set.
  
Clinic hours:
By Appointment Only
 
Is the clinic open every day?
No – By Appointment Only
 
Are doctors available when the clinic is open?
During clinic hours, either a physician or nurse practitioner is available to provide treatment.
 
If I get your answering machine when I call, should I leave a message?
Yes. Leave a message and someone will call you back.
 
Do you treat walk-ins?
No, we see patients by appointment only.
 
Can I see a doctor and dentist in the same day?
Due to limited professional staffing, the clinic cannot provide both services on the same day.
 
How do I qualify for free services?
Medical patients must have no insurance and be at or below 200% of the federal poverty level.  Dental only patients must be at or below 200% of the federal poverty level, but they can have Medicare or Medicaid.


Both Medical and Dental patients must complete the necessary financial screening paperwork prior to any appointment.

 
How to get an appointment?
After completing the financial screening, if you meet the criteria, you will be contacted for an appointment. 

What do I bring with me on my first appointment?
Any prescriptions you are currently taking.
 
Do you have a waiting list?
We typically have a waitlist for both medical and dental care.  Please call the clinic to find out how long the wait is. 

Do you provide transportation?
No
 
How much does it cost to receive treatment?
There is no charge for primary care or dental care seeing either the medical provider or the dental provider.


There are minimal charges for Labs and Dental supplies.  Costs will be shared with you prior to your visit.  All payments must be made in cash.  We do not accept checks, debit cards, or credit cards.
 
Who pays for my treatment?
Patients pay the minimal charges for labs and dental supplies.  All other costs are covered by donations, volunteer time, sponsors, fundraising, and grants.  We currently do not accept any state of federal funding.
 
What forms of payment do you accept?
We accept cash only.   
 
What types of illnesses do you treat?
Wellness Checks
Diabetes Testing
Cholesterol Testing
Chronic Disease Management
    Hypertension
    Diabetes
    Obesity
    Support to Quit Smoking
Gynecological Checks
Cardiac Stress Testing


In Partnership with:
  Tanner Health Systems Mobile Mammography Unit - Mammograms
 
 
Dental Care and Oral Health:
Oral Exams
Oral X-rays
Cleanings
Fillings
Extractions

Referral for low cost dentures
 
Are you an urgent care facility?
No. All visits are by appointment only.  We are not staffed regularly to support urgent care. 

Do you provide mental health treatment?
We do not provide mental health treatment.   We do offer spiritual guidance.
 
Can anyone receive treatment?
Those meeting the financial screening criteria (uninsured, underinsured, income level at or below 200% of the federal poverty level).  Typically we treat adults from 21 – 65. 

Will I see the same doctor every time?
Our medical staff rotate and you might see a different doctor or nurse practitioner at your appointments.
 
Do you treat children?
We typically do not treat children as they are eligible for PeachCare and we do not staff pediatric doctors. 

Do you provide physical exams for sports?
No
 
Who are your doctors?
Local physicians, internists, nurse practitioners, dentists, endodontists, and oral surgeons
 
What dental services do you provide?
Cleanings, fillings, extractions, and limited root canals
 
What if I need lab work, to see a specialist or have imaging services?
We will try arranging for further treatment. We cannot guarantee that those services are available.
 
How can I participate in my treatment?
Following the doctor’s suggestions and taking medications as prescribed. Rapha conducts preventive classes also. You can talk with your doctor about participating.
 
Do you fill prescriptions at the clinic?
No. We do not have medications at our clinics.
 
How do I get my prescriptions filled?
Free prescription services are available and Rapha completes the paperwork.
Prescriptions can be taken to the pharmacist of your choice. Many local pharmacies have free or $3 and $4 prescriptions. We can provide a list of low-cost pharmacies.
 
Are my personal finance and medical records confidential?
Yes, Rapha complies with HIPPA Regulations.
All information is kept confidential in compliance with HIPPA Regulations.

 

 

 


 

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